Process for clients to freeze or block online access to their trading accounts as per SEBI Circular No. SEBI/HO/MIRSD/POD-1/P /CIR/2024/4 dated January 12, 2024
How to Freeze or Block Trading Account:
Whenever client of PSPL notice any suspicious activities in their online trading account and/or suspect that login credential of their trading account are breached/hacked and there is an urgent need to address the situation and block/freeze the access and/or activities in their trading account, the client can choose any of the following mode of communication to intimate/send a request to PSPL for Voluntary Freezing/Blocking of their online Trading Account.
Option A: Clients can call on 9321181584 from their registered Mobile Number.
Option B: Clients can send an email to stoptrade@psplonline.com from their registered email ID.
Processing of Requests:
Upon receipt of the email/sms, the PSPL team will carry out the validation process as under;
Acknowledgement and Actions Steps:
Account Reactivation Steps:
Clients wishing to unfreeze/unblock their account must send an email to stoptrade@psplonline.com or massage on 9321181584 from their registered email ID/ Mobile No. Upon receipt of the email/ Message the PSPL team will contact the client to confirm the identity of client and genuineness of request, reset the login access credentials to the system default and communicate it to clients through its registered email Id / Mobile Number and unfreeze the trading account.
This facility is live as of 1st July, 2024.
This policy is in accordance with Exchange Circular NSE/INSP/61529 and 20240408-12 (BSE) and can be viewed as part of our Risk Management Policy.
Read our Policy on Voluntary Freezing of Trading Account
This process ensures that clients have control over their trading account security and can take prompt action in case of any suspicious activities. If you have any specific questions about this process, feel free to ask at Shruti@spsplonline.com or call on 9321181584